peace of mind for our guests
relaxing with drink southampton harbour

comfort and security

stay safe and secure in our comfortable accommodation

overseas visitors

providing a home from home, wherever you are in the world

Travelling alone can sometimes be a daunting experience, especially when you are visiting an unfamiliar city or country. Wherever you are from and wherever you are going we can offer comfortable, safe and secure accommodation to meet your lifestyle needs. Every year we accommodate thousands of guests from all over the world, so we understand and respect cultural differences and lifestyle preferences.

services tailored for you

New to the city? Let us show you around! Why not request an area orientation with one of our knowledgeable Guest Relations team? We can also arrange a wide variety of additional services* to compliment our standard service offering and make our guests more comfortable. Please discuss any requests with us upon booking, or contact our friendly Guest Services team who will be glad to help with any requirements, no matter how small.

overseas visitor on bed looking at tablet
guest safety secure esa


your comfort and security is our priority

We always ensure we are legally compliant in terms of our health & safety and fire safety obligations, and our helpful Guest Services team will help to make you feel safe and comfortable during your stay with esa. We are respectful of your privacy and our processes have been designed with your safety and security in mind.

Our Housekeeping and Maintenance teams wear photo ID cards and esa uniforms when working in our properties, and we will always inform you in advance if there is due to be a scheduled maintenance visit to your accommodation. All our buildings have secure entry but if something unforeseen happens or you have any concerns about safety, we provide a 24/7 out of hours emergency contact for guests.

female travellers

peace of mind

Travelling alone? Let us know if you require any additional services to help you feel more comfortable. Our helpful Guest Services team is always on hand to assist with any queries and concerns.

  • additional services available on request
  • accommodation above ground floor level
  • female guest services representative to greet guest at check in
  • airport collection and return
  • detailed accommodation induction
  • area orientation
24 hour emergency contact for any eventuality

We operate an out of hours contact service, offering peace of mind and reassurance in the unlikely event of an emergency. Our office is open 7 days a week to ensure that our professional team is always one step ahead when providing a service to our guests.

safety comfort

useful links

Ready to book? Follow the links below to enquire about our serviced apartments, book a viewing or browse our other locations.

useful links

Ready to book? Follow the links below to enquire about our serviced apartments, book a viewing or browse our other locations.

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esa locations

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